Booking Terms And Conditions

Reservations and payment policies:

An advanced, non-refundable, deposit of no less than 50% is required by Jelani Guest House to accept a booking. Full payment is to be received before or on arrival. Jelani Guest House reserves the right to cancel any reservation in respect of payments not received timeously. Prices are quoted in South African Rand only and clients paying in any other currency must compensate for changes in daily exchange rates to ensure full payment in South African Rand. All payments and deposits shall be payable in advance, without any deductions set off, directly into the Jelani Guest House bank account.

Method of Payment:

Jelani Guest House will accept payment by cash, deposit, electronic bank transfers and by credit card. Credit card payments will have to be guaranteed by the client. The client will have to complete a credit card authorization form and submit a copy of his/her ID & front and back of the credit card, in order to pay by credit card. Proof of payment will be acceptable if forwarded directly by the client's financial institution to Jelani Guest House by fax or e-mail.

No Bill Backs.

Cancellations and Amendments:

All cancellations and amendments must be done in writing. Jelani Guest House reserves the right to claim a cancellation fee of 100% of the total package price as a pre-estimation of damages. The customer will be liable for an administration fee payable to Jelani Guest House in respect of each amendment. The amount liable shall be no bigger than R500.00 and no less than R50.00.

  • Failure of the customer to arrive forfeits 100% of the deposit.
  • 100% cancellation fees are charged 28 days prior to arrival.
  • Cancellations made 29 days or more prior to the agreed arrival date forfeit 50% of the booking value.
  • Cancellations made after arrival forfeit 100% of the booking quote value.

Refunds and Unused services:

No refunds will be made for no-shows or any unused services.

Walk In Policy:

If a booking is made on the date of requested arrival, the full amount for the entire stay must be paid up front. Further charges will be settled on departure.


We recommend the comprehensive Travel Insurance Policy with a 24 Hour—a —day telephones assistance. Please do not rely on credit card cover only. It is rarely sufficient for family needs when travelling overseas. If you are only taking credit card insurance, please check with the bank concerned regarding the cover.

Travel Insurance Waiver:

On behalf of myself, and the persons whom I represent I acknowledge that I /We have been strongly advised to purchase travel insurance against the likelihood of sustaining any loss or costs in respect of Medical, Personal Accident, Cancellation or Curtailment, Baggage, Money and Documents, Public Liability and specifically, Default (as per Section 22 of the Tourism Act 72 of 1993, which would inter alias, enable me/us to obtain alternative travelling facilities for a return journey to my/our country of origin, in any case where the person(s) who, in terms of the travel agreement in question is/are obliged to provide such facilities, should fail or should for any reason be unable to do so) and hereby declare that If we have declined such insurance.

Disclaimer notice: Guest/s attend this establishment at their own risk. The Proprietor, his agent/s and/or its employee/s ("the Proprietor") shall not be liable for, and the guest/s hereby waive/s and abandon/s any claims of whatever nature including but not limited to that for theft, injury, loss or damage of whatever nature, against the Proprietor, whether arising from the Proprietor's default, negligence or otherwise. The guest/s, in addition to the aforesaid, hereby indemnify the Proprietor against any claims which may arise from whatever nature, whether arising from the Proprietor's default, negligence or otherwise.

Accordingly I/we shall not hold you and your associated or subsidiary offices, including any member of your staff and agents (all collectively referred to herein as Jelani Guest House) responsible or liable in any manner whatsoever in the event of any loss or expenses incurred prior to, for the entire duration of, or after our journey or the related travel services and accommodation.

As the representative of all persons included in my/our booking I have read and understood, and agree to the above conditions.

Terms and conditions apply